Refund Policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
Eligibility for Returns
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With original tags
- In the original packaging
- Accompanied by a receipt or proof of purchase
How to Start a Return
To start a return, please contact us at:
Email: Contact@zenvex.us
Returns must be requested before sending any item back. Items sent without prior approval will not be accepted.
Once your return is approved, we will provide instructions on how and where to send your package.
Return Address:
To be provided after return approval
Damages and Issues
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including but not limited to:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care or beauty products
- Hazardous materials, flammable liquids, or gases
We also do not accept returns on sale items or gift cards.
If you are unsure whether your item qualifies for a return, please contact us before purchasing.
Exchanges
The fastest way to receive the item you want is to return your original item. Once the return is approved, you can place a new order separately.
Refunds
We will notify you once we receive and inspect your returned item and inform you whether your refund is approved.
If approved:
- Refunds will be issued to your original payment method
- Processing time is up to 10 business days
Please note that banks or payment providers may take additional time to post the refund.
If more than 15 business days have passed since your refund approval, please contact us at:
Email: Contact@zenvex.us
Phone: +923210001220
Business Name: ZENVEX